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GECKO ApS Privacy Policy

 

GECKO provides online software services to public and private organizations (Customers).

GECKO is headquartered at Silkeborgvej 758, 8220 Aarhus, and is subject to European data protection legislation, including the General Data Protection Regulation (GDPR).

This privacy policy is available on GECKO’s websites.
 

Scope and acceptance

- When and in what context does this privacy policy apply?

This Privacy Policy applies to all business processes and all GECKO websites and services. Product-specific supplements can be found in our license terms at https://www.geckobooking.com/License-Terms-s605.html. 

This Privacy Policy provides information on the data processing carried out by GECKO, including the purposes and methods of processing when GECKO acts as a data controller.

It also explains the data processing GECKO performs as a data processor on behalf of our Customers (the data controller).

Personal data refers to information that can identify you as an individual, such as an email address, postal address, or phone number. We need to process your personal data to serve our Customers.
Please do not use GECKO’s websites or services if you do not accept how we process personal data under this Privacy Policy.

 

The data we process

- What personal data does GECKO process?

GECKO processes personal data about job applicants, contact persons, and users of our product associated with our Customers. We also process data about potential Customers (leads) who contact us via GECKO’s websites or other channels. Our declaration regarding this processing can be found in the section "GECKO as Data Controller."

Additionally, we process data on behalf of our Customers, where the Customer controls the processing. This is explained in the section "GECKO as Data Processor."
 

GECKO as data controller

- How does GECKO process personal data as a data controller?

When GECKO determines the purpose and means of processing your personal data, it acts as a data controller. This includes scenarios such as when you are a job applicant, a representative of a Customer or lead, or a user of our product.
 

Why we process personal data

Regarding Customer contacts and users of our services

To manage Customer relationships and fulfill our obligations, GECKO needs information about you in your role as a Customer contact or service user. Purposes for processing personal data include:

• Conducting sales and contractual processes with Customers
• Delivering requested product and service offerings to Customers
• Executing deliveries in accordance with agreements made with you or Customers
• Providing support to users of our products and services
• Improving and developing the quality, functionality, and user experience of our products, services, and websites
• Identifying, mitigating, and preventing security threats and performing maintenance, troubleshooting, and error correction
• Preventing misuse of our products and services
• Processing orders, invoicing, payments, and other financial follow-up
• Creating interest profiles to promote relevant products and services
​

The legal basis for processing personal data for the above purposes is primarily GECKO’s legitimate interest in doing so, which we believe does not conflict with your data protection rights.

Regarding Leads

GECKO processes personal data about leads for marketing purposes. To deliver targeted and relevant content to potential Customers, GECKO builds an interest profile based on your activity and interactions on GECKO’s websites, as well as your response to marketing emails. The legal basis for this processing is primarily your consent.

Regarding Job Applicants

If you are a job applicant, we process personal data to evaluate your potential as an employee at GECKO. The legal basis for such processing is a balancing of interests. If we wish to retain your application after the position has been filled, we will seek your consent.

Automatic data collection tools

GECKO uses various tracking technologies to collect information about your activities on GECKO’s websites and your interactions with us. Below are some examples.

Cookies and pixels

• Cookies: Cookies are small text files containing a string of characters that uniquely identify a user. They are sent back to the website and/or third parties. Most browsers are initially set up to accept cookies, as they are required by most websites for proper functionality. However, you can adjust your browser settings to reject cookies, block third-party cookies, or notify you when a cookie is being sent.

• Tracking Pixels: Tracking pixels are scripts that are executed when a user lands on a website or opens an email. The pixel itself is not visible and can only be seen in the site’s or email’s HTML. The script may download a third-party cookie to your computer or register that an email has been opened.

For more information about cookies and how they work, please visit www.allaboutcookies.org. You can also read more about cookies on GECKO’s cookie policy page at https://www.geckobooking.com/Cookie-policy-s132.html.

Google cookies and technologies

• Google Analytics: This cookie allows us to see information about website activities for users, including (but not limited to) page views, traffic sources, and time spent on the website. The information is anonymized and presented as numbers, meaning it cannot be traced back to individual users. This helps protect your privacy. Using Google Analytics helps us identify popular content on our pages and enables us to provide more of what you enjoy reading and viewing.

• Google Analytics remarketing: Places cookies on your computer, allowing Google to show you ads about GECKO that may interest you based on your previous activity on our website. This information is not personally identifiable.

• Google AdWords: By using Google AdWords, we can identify which pages helped lead to submissions via our contact form. This allows us to optimize our budget. This information is not personally identifiable.

• Google AdWords remarketing: Places cookies on your computer, enabling Google to show you ads about GECKO based on your previous activity on our website after you leave it. This information is not personally identifiable.

You can prevent Google from collecting and processing data generated by Google cookies about your use of our sites in the future by downloading and installing the Google Analytics Opt-out Browser Add-on for your current web browser.

Meta Cookies

• Meta Remarketing: Meta’s tracking pixel places cookies on your computer, indicating that you have visited the website. This allows Meta to infer that you are interested in GECKO and the content on this site. When you visit Meta platforms, you may then see information or advertisements with similar content. Please use your privacy settings on Meta to limit exposure to this type of marketing.

What personal data we process

The types of personal data GECKO processes about you may include:
 
• Basic contact information, such as name, address, phone number, and email
• Employment information, such as employer, job title, position, and professional preferences or interests
• Feedback, comments, or questions related to GECKO or our products and services
• Unique user information, such as login ID, username, password, and security questions
• Financial information, such as account numbers
• Traffic information provided by your web browser, such as browser type, device, language, the referring website address, and other traffic data, including IP address
• Email behavior, such as which emails from GECKO you open, when, and how
 
As a data controller, GECKO does not process sensitive personal data about you.
 

How we share your personal data

Business partners

GECKO may share your personal data with our partners if it is legitimate from a business perspective and complies with applicable data protection laws. For example, if you purchase a product or service from GECKO through one of our partners on behalf of your employer, GECKO and our partner may share personal data to deliver the product or service to the Customer.
Data collected through cookies is shared with Google in the USA, which is a member of the US Privacy Shield.

Public authorities

The police and other authorities may request personal data from GECKO. In such cases, GECKO will only disclose the information if a court order or similar legal requirement mandates it.

Corporate acquisitions

In the event of mergers, acquisitions, or the sale of all or part of GECKO’s business, the acquiring entity and its consultants may gain access to the information managed by GECKO. This may include personal data, and in such cases, external parties will enter into a confidentiality agreement with GECKO.

Your rights

- What rights do you have?

Right to opt out of marketing communication

You have the right to opt out of receiving marketing communication from GECKO. You can do so by:
 
• Unsubscribing from newsletters in the general settings when logged in.
• Contacting us in writing via email at info@gecko.dk.
 
Please note that even if you opt out of receiving marketing communication, you may still receive administrative messages from GECKO, such as order confirmations and notifications necessary to manage your account or the services provided to our Customers.
 

Fundamental rights

You have the right to access your personal data by requesting an overview of the personal data we hold about you. You may also have the right to data portability. Additionally, you have the right to request that GECKO correct any inaccuracies in your personal data. If you have an account with GECKO, this can typically be done directly in the system as a superuser under the relevant "Settings" section.

You also have the right to request the deletion of your personal data, as well as to restrict or object to our processing of your personal data in accordance with this Privacy Policy or other service-specific terms.

Please send any requests as mentioned in this section to info@gecko.dk. Finally, you have the right to file a complaint with the Danish Data Protection Agency (Datatilsynet) regarding our processing of your personal data.

 

Data security and retention

- How does GECKO protect and retain your personal data?

How we protect your personal data

GECKO takes the protection of your personal data seriously and is committed to preventing unauthorized access, disclosure, or any other improper processing of personal data. We ensure the confidentiality, integrity, and availability of the personal data we process in compliance with applicable data protection laws.

As part of our commitment, we implement reasonable and appropriate organizational, technical, and physical procedures and measures to safeguard the data we collect and process. These measures take into account the type of personal data and the risk to you and our Customers in the event of a security breach.

Recognizing that internal factors are often the root cause of security breaches, we emphasize the importance of building a strong corporate culture where respect for and awareness of data protection among our employees is fundamental to ensuring the lawful handling and safeguarding of your data. The following measures are particularly critical:

Organizational Measures:

  • Ensuring employees receive appropriate training, thorough instructions, and clear guidelines for processing personal data.

  • Establishing data processing agreements with subcontractors who process data on behalf of GECKO.CKO.

  • Requiring employees authorized to process personal data to sign confidentiality agreements or be subject to statutory confidentiality obligations.

Technical Measures:

  • Ensuring that only employees with a work-related purpose have access to personal data.

  • Protecting facilities and systems used for data processing and using high-quality hardware and software that is regularly updated.

  • Implementing login and password procedures, maintaining firewalls and antivirus software, and securing personal data transmission with strong encryption.

Physical Measures:

  • Securing premises with access control systems.

How long we retain your personal data

GECKO provides a wide range of services to our Customers. Most of these services involve processing our Customers’ data, including their personal data. The purposes of this processing are determined by our Customers, not by GECKO. This makes the Customer the data controller.

In such cases, GECKO acts as a data processor, processing data on behalf of and according to instructions given by the Customer. The relationship between the Customer as the data controller and GECKO as the data processor must be governed by a data processing agreement.

GECKO as data processor

- How does GECKO process personal data as a data processor?

GECKO provides a wide range of services to our Customers. Most of these services involve processing our Customers’ data, including their personal data. The purposes of this processing are determined by our Customers, not by GECKO. This makes the Customer the data controller.

In such cases, GECKO acts as a data processor, processing data on behalf of and according to instructions given by the Customer. The relationship between the Customer as the data controller and GECKO as the data processor must be governed by a data processing agreement.

Customer and GECKO obligations

When the Customer acts as the data controller, the Customer is responsible for ensuring the legal basis for processing personal data in accordance with applicable data protection laws. The Customer must also assess and take ownership of the risks posed to data subjects through the processing of their personal data. Another critical aspect of the Customer’s responsibilities as a data controller is fulfilling the obligation to inform data subjects about the processing of their data.

GECKO is an integral part of the Customer’s responsibilities as a data controller, as GECKO’s services form part of the processing activities that the Customer must ensure comply with applicable data protection laws. When GECKO processes personal data on behalf of its Customers, we do so in accordance with applicable data protection laws for data processors.

In short, both the Customer and GECKO are obligated to collaborate to ensure the protection of personal data for data subjects. GECKO provides the necessary information to the Customer, enabling them to act in compliance with applicable data protection laws.

Subcontractors and data transfer

-  To what extent does GECKO use subcontractors?

GECKO uses subcontractors for several of our products and services. An updated list of subcontractors can be found at  https://www.geckobooking.com/Compliance-s592.html.

When using subcontractors, GECKO enters into a Data Processing Agreement (DPA) with each subcontractor to ensure the protection of your data rights and to fulfill our obligations to our Customers.

Changes to this policy

If we make changes to our Privacy Policy, we will publish the revised policy here with an updated revision date. We encourage you to review the policy regularly. If we make significant changes to our Privacy Policy that substantially alter our data protection practices, we may also notify you through other means, such as by sending an email and/or posting on social media, before the changes take effect.

This Privacy Policy was last updated on April 5, 2019.

Contact Information

If you have comments or questions regarding our Privacy Policy, unresolved issues concerning data protection and usage, or a potential breach of your personal data protection, please send them to info@gecko.dk.

You can also send your inquiry in writing to:

GECKO ApS
Silkeborgvej 758
8220 Aarhus
CVR: 29517096

We handle your inquiries confidentially. Our representative will contact you to address your concerns and outline possible solutions. Our goal is to ensure that complaints are resolved in a timely and appropriate manner.