Guides - Online order

When a customer has completed an online payment, it will be listed as an online order. Normally, an online payment will not be completed (i.e. you will not receive any money) before you process the order. You can access your online orders under ‘Online order' found under the menu item ‘Cash register' and/or the menu item ‘Vouchers' depending on which add-ons you have purchased. It is the same list that can be accessed from both menu items.

You can see a list of all online orders completed in a certain period. An online order represents a voucher or a service ordered and paid for online. At the top of the page you can determine which status online orders should have in order to be included in the list. By default, all orders are listed as ‘Unprocessed'. You must actively choose when an order has been 'Processed' or 'Cancelled'. In addition, you must choose which period you want to view a list of. Remember to press ‘Update page' when you have chosen the desired period.

You can see the following information about your orders:

• ID: You can see the ID of the order.
• Customer: You can see the name of the customer who has made the order. If the order is of a service booked by a customer registered in the booking system, you have the option of being transferred to the customer and to the specific booking. If a customer number is linked to the customer, it will also be listed here. If the order is of a voucher or another item from the Gift Voucher Add-On, the customer name will be the name the customer him/herself entered. You will therefore not be able to be transferred to the customer as (s)he may not be registered in the booking system.
• Date: You can see when the order was completed.
• Payment: You can see which payment type the customer used.
• Paid: You can see whether the order has been paid. Please note that the fact that an order is listed as paid does not necessarily mean that you have received any money. It only means that the customer has completed his/her part of the payment. If the order was paid using a credit card, a ‘No' means that the order was not completed, e.g. because an error occurred or because the customer abandoned the purchase. However, if the order was paid via an account transfer or another agreement, the order will always be listed as ‘No'. You must change the payment status to ‘Yes' when you have registered that the money has entered into your account. This is done under ‘Edit' (See Edit online order for more information). When paid via a credit card, the order will automatically be listed as ‘Yes' if no error occurred. However, as previously mentioned, a ‘Yes' does not necessarily mean that you have received any money. The ‘Yes' can be followed by one of four substatuses ‘awai' = awaiting, ‘rece' = received, ‘refu' = refunded or ‘canc' = cancelled. By default, a new order will be listed as awaiting, i.e. the money has not yet been withdrawn. You must withdraw the money manually under ‘Edit' in order to receive the payment (See Edit online order for more information). When you have withdrawn the money, the status will be listed as received. However, if the order is cancelled before any money has been withdrawn, the order will be listed as cancelled. Finally, the order will be listed as refunded if you have refunded the customer's purchase. Please note that these substatuses will not appear until you have viewed the order (by pressing ‘Edit'). If you have yet to view the order, the order will be listed as a ‘Yes' only.

• Item no.: You can see the item number of the item(s) the customer has purchased.
• Amount: You can see the amount of money the customer should pay.
• Link: By pressing 'Go to link' opposite an order, you can see the customer's order confirmation.
• Edit: By pressing 'Edit' opposite an order you can see all information about the order and perform a number of actions with the order including withdrawing the money. As previously mentioned, an online payment is not completed until you manually withdraw the money (See Edit online order for more information)
• Tick: By ticking the box opposite an order, you can perform an action to the order. You have two options: 1) You can change the status of the order. This is done by ticking the desired order(s), choosing the desired status under 'do with ticked' or by adding your own status at the bottom right, and finally pressing 'Edit status'. The statuses of the orders have now been changed. Please note that changing the status of an order to ‘Processed' does not automatically withdraw the money for the order. 2) You can export the order(s) to a .csv file that can be read by e.g. Microsoft Excel. In order to export the chosen orders, choose whether the .csv file should use semicolons, tabs, or commas, and press 'Export'. The export wil now be completed.