Guides - Reward programs

GECKO Booking allows you to create reward programs either so that your customers can save points or percentages.

Fixed Points: You can give your customers the opportunity to earn points by purchasing selected items. These points can subsequently be used for the purchase of selected items. You decide which items should be included in the reward program, how many points the customer earns by purchasing the item, how many points the item costs, and which period the reward program is active in. You can also use the reward program to create a campaign in which the customer receives one treatment free of charge when (s)he has booked 10 treatments.

Percentage of price: You can give your customers the opportunity to earn percentages by purchasing selected items that can be used as payment. You decide which items the points program should include, what percentage the customer earns,what period the points program applies to. 

Reward programs are created under the menu item ‘Cash register' > ‘Settings'.

At the top of the page, you can create a new reward program. Enter the name of the reward program and press 'Add'. The reward program has now been created! You will automatically be transferred to a page at which you can change the settings of the reward program, e.g. determine which period the reward program should be active in (See Edit reward program for more information).

At the top of the page you can see a list of all the reward programs you have created. By ticking the box ‘Active' opposite the desired reward program and pressing ‘Update', you can activate the program. By pressing ‘Edit' opposite the desired reward program, you can edit the settings of the reward program (See Edit reward program for more information), whereas you by pressing 'Redeemed' can see a list of all redeemed points in the reward program (See Redeemed points for more information).

When you have created the reward program and changed its settings, you must choose which items should be included in the reward program. This is determined under the settings of each item (See Add item to reward program for more information).

When you have added items to the reward program, you will be able to see in the cash register whether an item is included in the reward program. In addition, you will be able to see how many points the customer has earned and purchase items with the earned points (See Earn and use points in the cash register for more information). You can also see how many points a particular customer has earned and used on the customer's profile.